Shipping policy

Thank you for shopping at KPOP NW! Our goal is to make sure that your order arrives in a timely and safe manner. Please take a moment to review our shipping policy:

  1. Shipping Options: We offer standard shipping to addresses within the United States. We also offer international shipping to select countries. The shipping options available will be displayed at checkout, along with the associated costs and estimated delivery times.

  2. Processing Time: We typically process orders within 1-2 business days. Orders placed after 12pm PST will be processed the following business day. During high volume periods, processing times may be longer. If there is an exceptional delay in processing your order, we will notify you by email.

  3. Shipping Time: Shipping times will depend on the shipping option selected at checkout and the destination of the package. Standard shipping within the US typically takes 3-5 business days. International shipping may take up to 2-4 weeks. Please note that these are estimated shipping times and we cannot guarantee delivery dates.

  4. Shipping Costs: Shipping costs will vary based on the shipping option selected and the weight of the items in your order. The cost of shipping will be calculated and displayed at checkout.

  5. Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier's website.

  6. International Shipping: International customers are responsible for any customs, duties, or taxes imposed by their respective countries. KPOP NW is not responsible for any delays or additional fees that may occur during the customs process.

  7. Address Accuracy: It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and complete. KPOP NW is not responsible for packages that are lost or delayed due to an incorrect or incomplete address.

 

 

At KPOP NW, we take great pride in our shipping process and strive to ensure that your order is delivered to you in a timely and safe manner. However, there are certain circumstances beyond our control that may impact the delivery of your order.

Please read our shipping disclaimer below:

  1. Acts of God: KPOP NW is not responsible for any delays or damages caused by natural disasters, weather conditions, or other acts of God that are beyond our control.

  2. Carrier Delays: We rely on third-party carriers such as USPS, FedEx, and UPS to deliver your orders. KPOP NW is not responsible for any delays caused by carrier issues such as transportation delays, package mishandling, or incorrect address information.

  3. Customs and Duties: International orders may be subject to customs inspections, which may result in delays or additional fees. KPOP NW is not responsible for any fees or delays that occur during the customs process.

  4. Incorrect or Incomplete Addresses: It is the responsibility of the customer to provide accurate and complete shipping information at checkout. KPOP NW is not responsible for packages that are lost or delayed due to incorrect or incomplete address information.

  5. Lost or Stolen Packages: KPOP NW is not responsible for packages that are lost or stolen after they have been delivered to the shipping address provided at checkout. Please make sure to provide a secure shipping location.

Please note that these are rare circumstances and we will do our best to assist you in resolving any issues that may arise. If you have any questions or concerns regarding our shipping disclaimer, please contact us at hello@kpopnw.com.